Our helpful staff will be on hand to assist you, ensuring that you have the best possible experience

Booking tickets

One free carer ticket can be provided for each paying disabled visitor. Please note that as children aged 4 and under are entitled to free entry, a carer ticket will not be added in this instance. Carer tickets can be added to an existing booking by contacting our Visitor Services team. Alternatively, you can purchase all tickets via the Visitor Services team if preferred.

Carers must provide assistance to the visitor and proof of entitlement will be required. We currently accept the following:

  • Letter/notice of entitlement for Disability Living Allowance or PIP
  • Letter from your doctor
  • Blue parking badge or Freedom Pass
  • DID card or Access card

If you have any questions regarding proof of entitlement please raise this with a member of our Visitor Services team before your visit.


Assistance Dogs
We welcome all fully trained assistance dogs. We do not allow other dogs or pets.

The Harry Potter Photographic Exhibition is wheelchair accessible and accessible toilet facilities are available. Our Visitor Services team are happy to discuss this and other accessibility concerns with you prior to booking, so please do make them aware of your specific needs.

Have more questions?

If you have any questions or concerns, please let us know. Our team works hard to accommodate all requests on a case-by-case basis.