How can we help?

Check out our most frequently asked questions. If you can’t find an answer to your question, please contact us

Experience

Do you have accessible toilet facilities?

Yes, we have accessible toilet facilities at the Photographic Exhibition.

Can I bring an assistance dog?

Yes, trained assistance dogs are welcome at the Photographic Exhibition.

Is there a café?

The bottled Butterbeer Bar inside the Harry Potter Photographic Exhibition will offer a wide range of delicious food as well as the famous wizarding drink!

Can I bring my own food?

Only food purchased at the Harry Potter Photographic Exhibition can be consumed within the bottled Butterbeer Bar. Food may not be consumed in other areas of the Photographic Exhibition.

Is there WiFi available?

Complimentary WiFi will be available during your visit, remember to share your photos with us on Facebook, Twitter and Instagram.

Is there a cloakroom facility to leave my bag/luggage during the Photographic Exhibition?

Unfortunately, there is no cloakroom facility available at the Photographic Exhibition, please only bring what you can carry with you.

Is there a facility for phone charging?

No, we don’t currently have phone charging facilities available.

Are there parent and baby facilities?

Baby change facilities are available on site.

Where is the Harry Potter Photographic Exhibition located?

The Harry Potter Photographic Exhibition is located at the London Film Museum, 45 Wellington Street, Covent Garden, London WC2E 7BN.

How do you get to the Photographic Exhibition by foot?

The Harry Potter Photographic Exhibition is located at The London Film Museum, 45 Wellington Street, just off Covent Garden piazza.

How do you get to the Photographic Exhibition by car?

To arrive at the Harry Potter Photographic Exhibition by car, please use sat nav postcode WC2E 7BN.

How do you get to the Photographic Exhibition by underground?

The nearest underground station is Covent Garden which is on the Piccadilly line, this is a two-minute walk away. Leicester Square underground station (Northern and Piccadilly lines) and Charing Cross underground station (Bakerloo and Northern lines) are also close by.

What credit and debit cards do you accept?

We accept Visa, Visa Debit, MasterCard and American Express.

Do you accept foreign currency?

No, we only accept pound sterling.

Is there an ATM at the Photographic Exhibition?

No, however ATMs are located in Covent Garden.

Do I have to pre-book, or can I purchase a ticket on the day?

Tickets must be booked online in advance of your Photographic Exhibition entry time but can be booked on the day of your visit subject to availability.

How much are tickets?

Please click here for information on our ticket prices.

What should I do if I haven’t received a booking confirmation email for my visit?

Please contact our Visitor Services team.

There is no availability on the day I want to visit, do you hold back tickets?

Tickets can be booked in advance of your chosen date and time, but can be booked on the same day subject to availability. We do not hold back additional tickets for on the day sales.

Can I add more tickets to my booking?

Yes, subject to availability additional tickets can be purchased here. If your chosen timeslot is sold out we are unable to add tickets to your booking, we do not hold tickets back.

Can I purchase a gift ticket?

Gift tickets are not currently available.

Do you offer discounts for group bookings?

We do not currently offer a discount for group bookings.

Do you offer discounted rates for schools?

We do not currently offer a discount for school groups.

Are carer tickets available?

One free carer ticket can be provided for each paying disabled visitor and these are booked through our Visitor Services team. Carers must provide assistance to the visitor and proof of entitlement will be required. We currently accept the following:

  • Letter/notice of entitlement for Disability Living Allowance or PIP
  • Letter from your doctor
  • Blue parking badge or Freedom Pass
  • DID card or Access card

    If you have any questions regarding proof of entitlement please raise this with a member of our Visitor Services team before your visit.

    Carer tickets can be added to an existing booking by contacting the Visitor Services team. Alternatively, you can purchase all tickets via the Visitor Services team if preferred.

  • What is the Harry Potter Photographic Exhibition?

    Journey through the memories of over 10 years of filmmaking in a display of behind-the-scenes images, never before seen in one place. Housing iconic photographs and complete with London’s only bottled Butterbeer bar, the Harry Potter Photographic Exhibition is a must-visit for any Harry Potter fan.

    How long will a visit last?

    We recommend allowing one hour for your visit to the Harry Potter Photographic Exhibition.

    Is there a minimum age restriction?

    Children aged 15 and under must be accompanied by an adult.

    Can I just visit the bottled Butterbeer bar?

    Access to London’s only bottled Butterbeer bar is only possible with a valid ticket to the Harry Potter Photographic Exhibition.

    Can I just visit the shop?

    Access to the shop at the Harry Potter Photographic Exhibition is only possible with a valid ticket. Alternatively, you can visit the Harry Potter Shop at King’s Cross station to explore a wide range of products from the wizarding world.

    What is the bottled Butterbeer bar?

    Inside the Harry Potter Photographic Exhibition, you’ll find London’s only bottled Butterbeer bar! Take a seat and enjoy a refreshing bottled Butterbeer or take a bottle away for a spellbinding experience at home.

    Is there a shop at the Photographic Exhibition?

    Yes, the shop at the Harry Potter Photographic Exhibition stocks a fantastic range of souvenirs.

    Are there any photo opportunities? Can I bring a camera or video camera with me?

    There are many fantastic photo opportunities at the Harry Potter Photographic Exhibition including the opportunity to experience green screen technology flying a broomstick over London or entering the Ministry of Magic. Use of handheld cameras and mobile devices is welcome, apart from within the green-screen photo capture area.

    Please note, filming with the use of tripods and other specialist photographic equipment (such as drones) is not permitted. If you are a member of the press, a camera crew or commercial photographer, please contact us for more information.

    Can I bring my pet with me?

    We’re sorry but you’ll have to leave your pets at home as we only allow assistance dogs inside the Photographic Exhibition.

    Can I bring a pushchair or buggy?

    Yes, pushchairs and buggies are allowed into the Photographic Exhibition.

    Is there a smoking area?

    The Harry Potter Photographic Exhibition is indoors and there are no smoking areas available.